Updated Date: July 29, 2020
As of July 29, We are experiencing high demands, as such please expect 1-3 business days delay for preparation.
As of June 10, Shipping times are improving. The current delivery target is 14-21 business days for standard delivery service and 5-14 business days for express delivery service. Times may vary depending on the situation in your local area.
Some shipments are still being delayed. For the ones shipping to the US, our logistic partner has re-routed the package to be sent out using USPS, but we are still seeing some packages held at our logistic partner's warehouse. There are also a few shipments going to Australia via China Post that are congested at the airport waiting to get on-board.
We would suggest using the Expressing Shipping Service as it has the most consistent delivery at this moment.
We're living in extraordinary times and we're learning more about COVID-19 every day. We want to make sure that we are doing all that we can to properly protect our team members and customers. Thanks to the amazing work and dedication of our fulfillment partner and logistic partners, we will continue fulfilling orders Monday through Friday.
Please note, due to insufficient manpower, flight reductions, enhanced epidemic prevention, and control measures all over the world, customers are experiencing longer shipping times than usual. This includes standard, priority shipments, and express shipments.
We will do our best to ship your order out in a timely manner; however, your order may experience delays en-route to its destination. We will keep close contact with logistics partners and do whatever it takes to make sure you receive your parcel ASAP.
Any return and exchange will be quarantined for 1 week after being received to protect the health of our staff.
If you need help, click the Message button in the bottom of this page or send us an email at email@example.com.
We apologize for the inconvenience caused! Thank you for your understanding and support!